Terms of Service

1. Who can order

We sell to sari-sari stores, resellers and households. Pickup and delivery are only available in San Pascual, Masbate, in the barangays listed at checkout.

2. Orders

• Your order is a request until we confirm it. For GCash, Maya or QR Ph orders, it’s confirmed when we verify your payment. For cash orders, when we start preparing it.
• Each order gets a reference code (e.g. SPM-123456). Keep it — together with your mobile number, it’s how you check your order.
• We may decline or cancel an order — for example, if an item runs out, a price was shown in error, or the order looks fake. If you already paid, we’ll refund you in full.

3. Prices, minimums and stock

• Prices are in Philippine pesos and can change at any time. The price shown at checkout is the price for that order.
• Items sold by weight (such as whole or half chicken) are priced per kg. Their price at checkout is an estimate; we weigh the actual items and show the final price on your order page before you pay.
• Some items have a minimum order or a lower price for bulk quantities; this is shown on each product.
• Stock is updated live but isn’t guaranteed until your order is placed. If we can’t supply an item, we’ll contact you to refund or adjust the order.

4. Payment

• GCash, Maya or QR Ph: pay the exact total, then enter the reference number and upload your receipt on the order page.
• If an online-payment order isn’t paid within 24 hours (of ordering, or of the final price being set for weighed items), it’s cancelled automatically and the items go back on sale.
• Cash on delivery or pickup is only available to buyers we’ve approved.
• Only send payments to the accounts shown on this website. We will never ask for your PIN or one-time code (OTP).

5. Pickup and delivery

• Pickup is at San Pascual, Masbate.
• Delivery fees depend on your barangay and are shown before you order. Some barangays are pickup only.
• Please keep your mobile number reachable so we can coordinate. If we can’t reach you after several tries, we may cancel the order and refund any payment.

6. Cancellations and refunds

• You can cancel by contacting us before we start preparing your order. After that, we may not be able to cancel it.
• Refunds for online payments go back to the account you paid from, usually within 7 days.
• Cash orders cancelled before handover have nothing to refund.

7. Wrong, missing or damaged items

• Please check your items at pickup or delivery. Report any problem within 24 hours with a photo, and we’ll replace or refund the item.
• We can’t accept returns of items that have been opened or used, unless they were defective.

8. Fair use

Don’t place fake orders, use someone else’s number, upload fake receipts, or try to disrupt the website. We may block numbers that do.

9. Liability

We work to keep the information on this site accurate, but mistakes can happen. To the extent the law allows, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms takes away your rights under the Consumer Act of the Philippines (Republic Act No. 7394).

10. Changes and governing law

We may update these terms; the version shown when you place an order applies to that order. These terms are governed by the laws of the Philippines.

11. Contact us

MQ Store, San Pascual, Masbate.

Text or call 0942-909-4255. The store owner handles privacy questions.