Privacy Policy

Last updated November 7, 2026

MQ Store (“we”) sells wholesale goods to sari-sari stores and other buyers in San Pascual, Masbate. This policy explains what personal information we collect when you use this website, why we collect it, and your rights under the Data Privacy Act of 2012 (Republic Act No. 10173).

1. What we collect

When you order: your name, mobile number, barangay, pickup or delivery choice, any notes you add, and the items you order.
When you pay by GCash, Maya or QR Ph: the payment reference number and the receipt screenshot you upload. We never see your e-wallet PIN, password or balance.
When you browse: basic technical information needed to run the site securely, such as your IP address and phone or browser type.
We don’t ask you to create an account, and we don’t collect government IDs or card numbers.

2. Why we use it

We don’t sell your information or use it for advertising. We only send messages about your orders.

We process your information because it’s needed to fulfil the order you asked for, to comply with the law, and for our legitimate interest in keeping the store secure.

To confirm, prepare, deliver or hand over your order, and to check your payment.
To call or text you about your order (for example, a payment problem or when it’s ready).
To prevent fake orders and abuse, including blocking numbers used for spam.
To keep business and tax records.
To understand, as totals only, which pages are used so we can improve the store.

3. Cookies and storage on your phone

We don’t use advertising or tracking cookies. Our visitor statistics (Vercel Web Analytics) use no cookies and only count page visits.

Language (lang): remembers whether you chose English or Filipino. Kept for 1 year.
Your orders (mq_orders): a signed cookie that lets this phone reopen orders you placed or looked up, without logging in. Kept for 60 days.
Cart: the items in your cart are saved only on your phone until you order or clear them.
Offline copy: the store and cart pages are saved on your phone so they open on weak signal. Order and checkout pages are never saved.
Store staff who sign in to the admin area get a login cookie.

4. Who helps us run the store

Some of these providers process data outside the Philippines. We use them only for the purposes described here, and we choose providers that protect the data they handle.

Supabase — stores our database and uploaded receipt images.
Vercel — hosts the website (servers in Singapore) and provides visitor statistics.
Cloudflare Turnstile — the security check that stops bots at checkout and order lookup. It may process your IP address and device signals.
GCash, Maya and your bank — handle your payment under their own privacy policies.

5. Who can see your information

Only the store owner and authorised staff can see orders and receipts, through a password-protected admin area. Receipts are stored privately and are never public.

Anyone who has both your mobile number and your order code can see that order’s status, so keep your code private. We may disclose information when the law requires it.

6. How long we keep it

We keep order records, including receipts, for as long as needed for business, tax and accounting purposes. Unpaid orders that are cancelled automatically stay in our records as cancelled orders. You can ask us to delete information we’re no longer required by law to keep.

7. How we protect it

Encrypted connections (HTTPS), private storage for receipts, access limited to authorised staff, and database rules that stop the public from reading orders or customer details.

8. Your rights

Under the Data Privacy Act, you have the right to:

be informed about how your data is processed;
access your personal data;
have inaccurate data corrected;
object to processing, or have your data erased or blocked;
get a copy of your data in a common format;
claim damages and file a complaint with the National Privacy Commission (privacy.gov.ph).

9. Using these rights

10. Changes to this policy

We may update this policy. The date at the top shows the latest version. We’ll announce major changes on the store.

11. Contact us

MQ Store, San Pascual, Masbate.

Text or call 0942-909-4255. The store owner handles privacy questions.